Name: FLORIST CHOICE £70
Brand: Flowers Pentonville
Price: 70.00 GBP
Availability: InStock

Flowers Pentonville Terms and Conditions for Online Purchases

Terms and Conditions for Flowers Pentonville

These Terms and Conditions govern the use of the Flowers Pentonville website and the purchase of products and services through our online flower delivery service in Pentonville and surrounding areas. By placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order.

These terms apply to all customers using our website for flower delivery in Pentonville and the nearby localities that we serve. If you do not agree with any part of these Terms and Conditions, you should not place an order on our website.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings unless otherwise stated:

“We”, “us”, “our” refers to Flowers Pentonville, the provider of the online flower delivery service.

“You”, “your”, “customer” refers to any person or business placing an order on our website.

“Website” refers to the online platform operated by Flowers Pentonville through which orders are placed.

“Products” refers to flowers, bouquets, arrangements, plants, and related gifts or accessories offered for sale on our website.

“Order” refers to any request submitted by you via the website for the purchase and delivery of products.

2. Scope of Service

Flowers Pentonville provides an online ordering and delivery service for flowers and related products primarily within Pentonville and the surrounding areas. Availability of delivery to a specific address may vary and will be confirmed during the checkout process.

We reserve the right to refuse or cancel orders that are outside our delivery coverage area or where delivery is not reasonably possible. In such cases, any payment already made will be refunded in accordance with these Terms and Conditions.

3. Ordering Process

3.1 Placing an Order

You may place an order through our website by selecting the desired products, choosing a delivery date and time window (where available), and providing the necessary recipient and delivery details. You are responsible for ensuring that all information provided is accurate and complete.

3.2 Order Review

Before confirming your order, you will have the opportunity to review all details, including the products selected, quantities, prices, delivery address and any personal message. Please check this information carefully, as we cannot be held responsible for errors you make when providing details.

3.3 Order Confirmation

After placing your order, you may receive an on-screen confirmation and/or an order confirmation notification generated automatically by the website. This confirmation indicates that we have received your order request. It does not guarantee that we have accepted your order.

3.4 Acceptance of Your Order

A legally binding contract between you and Flowers Pentonville is formed when we accept your order by processing payment and arranging the preparation and dispatch of your products. We reserve the right to refuse any order at our discretion, including but not limited to cases of suspected fraud, incorrect pricing, or unavailability of products.

4. Product Information and Substitutions

4.1 Descriptions and Images

We endeavour to ensure that all product descriptions, images and prices on our website are accurate. However, variations in colour, size or appearance may occur due to the seasonal availability of flowers and differences in display settings.

4.2 Substitutions

Because fresh flowers are seasonal and subject to market conditions, certain varieties or colours may become unavailable at short notice. In such circumstances, we reserve the right to substitute one or more items with flowers of equal or greater value and similar style and quality. We will always aim to preserve the overall theme, colour palette and value of your chosen arrangement.

4.3 Special Requests

We will make reasonable efforts to accommodate specific requests (for example, a preferred flower type or colour). However, we cannot guarantee that all requests can be met, particularly where certain flowers are out of season or unavailable in Pentonville and the surrounding areas at short notice.

5. Prices and Payment

5.1 Prices

All prices shown on the website are in pounds sterling (GBP) and include value added tax (VAT), where applicable, at the prevailing rate. Delivery charges and any additional fees will be displayed separately during the checkout process before you confirm and pay for your order.

We reserve the right to change prices at any time. However, any change will not affect orders that we have already accepted.

5.2 Payment Methods

Payment for orders must be made at the time of placing the order using one of the payment methods offered on the website. We do not accept cash payments for online orders unless explicitly stated as an option during checkout.

5.3 Payment Authorisation

By providing payment details, you confirm that you are authorised to use the chosen payment method and that the information you provide is accurate. We use secure payment processing providers to authorise and process payments. If your payment is not authorised or is later revoked, we may cancel your order and are under no obligation to deliver the products.

6. Delivery

6.1 Delivery Areas

Our online flower delivery service covers Pentonville and selected surrounding areas. Delivery availability will be indicated during the checkout process based on the delivery postcode or address that you provide.

6.2 Delivery Dates and Times

We offer a range of delivery options, which may include same-day or next-day delivery within Pentonville and nearby locations, subject to cut-off times and product availability. While we aim to deliver on the date and within any time window you select, these cannot be guaranteed and may be affected by factors beyond our control, such as traffic, weather or access issues.

6.3 Recipient Not Present

Where the recipient is not available at the delivery address, our delivery driver may, at their discretion, leave the flowers with a neighbour, in a safe place at the property, or return the products to our premises. In such cases, we will consider the order completed if the delivery was attempted at the address and in the time frame you provided. Redelivery may incur an additional charge.

6.4 Incorrect or Incomplete Address

You are responsible for providing a complete and accurate delivery address, including any necessary access details. We cannot accept responsibility for delayed or failed delivery where the address information provided is inaccurate or incomplete. Additional charges may apply if redelivery or an alternative arrangement is required.

7. Cancellations and Changes

7.1 Cancelling an Order

Because our products are perishable and often prepared specifically to your order, your right to cancel may be limited. You may request cancellation of your order by contacting us as soon as possible after placing it. If we have not yet begun preparing the products or arranging delivery, we may, at our discretion, cancel the order and issue a refund.

Once preparation or delivery has commenced, cancellation may not be possible, or only partial refunds may be available. Any decision to provide a refund after this stage will be made on a case-by-case basis.

7.2 Amending an Order

If you need to change details such as the delivery address, delivery date, personal message or product selection, please contact us promptly. We will make reasonable efforts to accommodate changes, but we cannot guarantee that alterations will be possible once your order is being prepared or dispatched.

7.3 Cancellation by Us

We reserve the right to cancel an order for any reasonable reason, including but not limited to the unavailability of products, issues with payment authorisation, or orders outside our delivery area. If we cancel your order, we will refund any payment made in accordance with these Terms and Conditions.

8. Quality, Complaints and Returns

8.1 Quality of Products

We aim to provide fresh, high-quality flowers and products for all deliveries in Pentonville and the surrounding areas. Due to the perishable nature of flowers, it is normal for products to have a finite lifespan. Proper care by the recipient is essential to prolong the life of the flowers, and we may provide care instructions with your order.

8.2 Complaints

If you are dissatisfied with the quality or condition of the products upon delivery, please notify us as soon as reasonably possible. We may ask for photographic evidence of the products and details of the issue. Where a complaint is justified, we may offer a replacement, a partial refund, or another form of remedy, at our discretion.

8.3 Returns

Due to the perishable nature of our products, we do not generally accept returns of flowers. In exceptional cases, we may request that items be returned or collected to assess the issue. Any such arrangements will be agreed between you and us on a case-by-case basis.

9. Liability

9.1 General Liability

We will use reasonable care and skill in providing our online flower delivery service in Pentonville and the surrounding areas. However, to the fullest extent permitted by law, we shall not be liable for any indirect, consequential or special loss, including loss of profit, loss of business, or emotional distress, arising out of or in connection with the use of our website or delivery of products.

9.2 Limit on Liability

Our total liability to you for any loss or damage arising from or in connection with any order shall in no event exceed the total price paid by you for that order.

9.3 Events Beyond Our Control

We shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay results from any event, circumstance or cause beyond our reasonable control. This may include, but is not limited to, severe weather, traffic disruption, strikes, public transport failures, public health emergencies, or supplier issues.

9.4 Allergies and Safety

Some flowers and plants may be toxic to pets or may trigger allergies in sensitive individuals. It is your responsibility to ensure that products are suitable for the recipient and their environment. We do not accept liability for any adverse reactions or incidents arising from the presence of flowers or plants in the recipient’s home or workplace.

10. Use of the Website

10.1 Access and Availability

We aim to ensure that the website is available at all times, but we do not guarantee uninterrupted access. We may temporarily suspend access for maintenance, upgrades or other reasons, and we shall not be liable for any unavailability of the website.

10.2 Accuracy of Information

We use reasonable efforts to ensure that information on the website is accurate and up to date. However, we do not warrant the completeness or accuracy of such information and reserve the right to make changes at any time.

10.3 Prohibited Use

You agree not to use the website for any unlawful purpose, or in any way that may harm the website, our business, or other users. You must not attempt to gain unauthorised access to any part of the website, its servers or any related systems.

11. Data Protection and Privacy

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws in the United Kingdom. Any personal information you provide when placing an order will be used solely for the purposes of processing and fulfilling your order, handling enquiries, and improving our services.

By using our website and providing your personal details, you consent to our processing of your data for these purposes. We will not sell or share your details with third parties for marketing purposes without your explicit consent, except where required by law or necessary for the fulfilment of your order.

12. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions, your use of the website, or any orders placed with Flowers Pentonville.

13. Changes to These Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in our business practices, legal requirements, or the services we offer in Pentonville and the surrounding areas. Any changes will be posted on the website and will take effect from the date of publication.

Your continued use of the website and placement of orders after any such changes are posted will signify your acceptance of the updated Terms and Conditions. You should review this page periodically to ensure that you are familiar with the current version.

14. General Provisions

14.1 Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Flowers Pentonville in relation to your use of the website and your orders for products. They supersede any prior agreements or understandings, whether written or oral.

14.2 Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by any court or competent authority, the remaining provisions shall continue in full force and effect.

14.3 No Waiver

Any failure or delay by us in enforcing any right or provision of these Terms and Conditions shall not constitute a waiver of that or any other right or provision.

By placing an order for online flower delivery with Flowers Pentonville, you confirm that you have read, understood and agree to be bound by these Terms and Conditions, which apply to customers across Pentonville and the surrounding areas.