Returns, Refunds and Complaints at Flowers Pentonville
Our Commitment to Fresh Flowers in Pentonville
As your trusted local florist in Pentonville, Flowers Pentonville is dedicated to delivering the freshest blooms to households and businesses throughout our neighborhood. Every bouquet is prepared with care and quality in mind, ensuring beautiful, lasting arrangements for every occasion. We take pride in supporting the Pentonville community with first-class customer service and a satisfaction guarantee.
Damaged-on-Arrival and Freshness Window
Our fresh flowers guarantee means that every arrangement leaving our Pentonville shop is checked for quality and freshness. Occasionally, circumstances during transit or delivery can affect your order. If your flowers arrive damaged or not in their best condition, please notify us within 24 hours of receipt. Likewise, if your bouquet does not meet our expected freshness window of five days from delivery (with proper care), we want to know. We aim to resolve such issues promptly so that you can enjoy your flowers as intended.
Refunds and Replacement Options
Your satisfaction is our top priority. If your flowers are damaged upon arrival, or do not remain fresh for the guaranteed window, we offer the following options:
- Replacement: We will swiftly prepare and deliver a fresh replacement bouquet at no extra cost, subject to availability.
- Refund: If a replacement is not suitable, we can arrange a full or partial refund to the original payment method, depending on the nature of the issue.
To help us address your request as quickly as possible, we may ask for photos of the flowers and packaging to assess the problem accurately. This helps us improve our service and ensure fair resolution for all customers.
How to Make a Complaint
We value every customer and strive to provide a pleasant, seamless experience. If you have any concerns or are dissatisfied with our flowers or service, please get in touch promptly. You can reach out through the contact form on our website or visit our flower shop in Pentonville in person. When making a complaint, please include your order details, delivery address, and describe the issue in as much detail as possible. Our team will review your submission and aim to resolve all complaints within two working days.
Your Local Trustworthy Florist
Flowers Pentonville has been serving the local community with fresh, vibrant blooms for years. Whether you are ordering for a loved one or a business event, we guarantee prompt deliveries and attentive care for every bouquet. Our fresh flowers guarantee is just one of the ways we aim to build lasting relationships with our Pentonville customers, rooted in trust and satisfaction. If you ever have questions about your order, our team is always here to assist you.
